Frequently Asked Questions
Everything you need to know about CustomBank
Last Updated: March 2026
No, CustomBank is a simulator for educational purposes. No real money is involved - it's designed for learning, content creation, and training.
No registration required. Simply download the app and start using it immediately. No email, phone number, or personal information needed.
CustomBank includes checking, savings, and credit accounts with 72 transaction presets, 9 receipt templates, and 43 bank themes. It also offers 52+ bill payment options, CSV export, and complete customization of balances, names, and transaction histories.
CustomBank includes 9 receipt templates. These cover Store, Restaurant, Professional Services, ATM, Bank Statements, Wire Transfers, Medical, Travel (airlines, hotels, rideshare), and Thermal (58mm format). Free users get 1 receipt per day; Premium users get unlimited.
Yes - 43 bank themes and full customization. Import your own custom logo (tap the bank logo to upload), adjust account name font sizes (18-32px), and balance display sizes (28-48px). All customizations are saved locally on your device.
CustomBank supports 5 languages: English, Spanish, French, Chinese (Simplified), and Hindi. You can change your language preference anytime in the Settings menu.
You can create multiple checking, savings, and credit accounts. Each account can be customized with unique names, balances, and transaction histories to simulate realistic banking scenarios.
Tap on any account balance to edit it. Free users have a $1,000 balance limit per account. Premium subscribers ($1.99/month) can set unlimited balances up to $999 million per account.
Yes - use the Transfer section to move funds between accounts. You can also send money to contacts and pay bills from the app. All transactions appear in your transaction history.
Each account includes a realistic transaction history with 72 presets across 6 categories. Choose from deposits, withdrawals, transfers, payments, shopping, and dining - or create custom transactions with your own amounts, dates, and descriptions.
Yes, you can export transaction data as CSV files. Use them in spreadsheets, presentations, or financial planning tools.
Tap the "+" button on the home screen to add a new account. Choose between checking, savings, or credit account types. You can customize the account name and starting balance immediately.
Use the bottom navigation bar. It includes Home (view accounts), Transactions (view history), Transfer (move money), and Settings (customize themes, manage subscription, access help).
iOS 15.0+ and Android 23+ (API Level 23+). Download from the App Store or Google Play.
Yes, all data is stored locally on your device. We don't collect personal or financial information. CustomBank requires no registration and operates entirely offline.
Free includes basic features; Premium is $1.99/month with a 3-day free trial. Free has a $1,000 balance limit and 1 receipt/day. Premium offers unlimited balances (up to $999M), unlimited receipts, all 9 templates, CSV export, and no ads.
Yes, there's a 3-day free trial - cancel anytime for no charge. Refunds are handled through the App Store or Google Play according to their policies.
Manage subscriptions through App Store (iOS) or Google Play (Android) at any time.
Go to Settings > Premium Subscription > Restore Purchases. Ensure you're signed in with the correct App Store or Google Play account, restart the app, and verify you have an active internet connection. If issues persist, contact support with your purchase receipt.
Create demo accounts with curated data for financial presentations and client demos. Illustrate financial planning, accounting scenarios, or banking workflows with realistic data - no real accounts required.
Yes - practice budgeting, saving, and financial decisions risk-free. Experiment with managing multiple accounts, simulating long-term savings goals, and visualizing financial decisions before applying strategies to real finances.
No - receipts are for simulation only. They should not be used for legal, tax, or official documentation.
Try closing other apps, restarting your device, or clearing the app cache. If you have many accounts with extensive transaction histories, reducing the number of accounts may improve performance. For persistent issues, contact support through the app's Help menu.
Free to download; Premium is $1.99/month with a 3-day free trial. Premium includes unlimited balances, unlimited receipts, all receipt templates, CSV export, and an ad-free experience.
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